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Privacy Policy

Last updated: May 21, 2025

Biographer, Inc. ("Biographer," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use any Biographer website, mobile or voice application, SMS service, or other online product or service that links to this Policy (collectively, the "Service").

If you do not agree with our practices, please do not use the Service. By accessing or using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Profile & Account Data. Name, email, password, postal address, phone number, and other registration details.
  • Audio & Transcript Data. Voice recordings, transcripts, photographs, videos, and any other content you submit or create via the Service ("User Content").
  • Communications. Messages you send to us (including SMS), survey responses, support requests, and feedback.
  • Payment Data. If you purchase paid features, we (or our payment processor) collect payment card numbers and related billing details.

1.2 Information We Collect Automatically

  • Usage Data. IP address, device type, operating system, browser type, referring pages, dates/times of access, clicks, and interactions with the Service.
  • Cookies & Similar Technologies. We use cookies, pixels, and local storage to collect usage data, remember preferences, and improve the Service.
  • SMS Logs. Message metadata (e.g., time sent, carrier, delivery status).

1.3 Information from Third Parties

  • Authentication Providers. If you sign up with Google, Apple, or similar services, we receive profile information as permitted.
  • Analytics & Marketing Partners. We receive aggregated insights about how users engage with our Service and ads.

We treat all information associated with an identified or identifiable individual as "Personal Information." We do not knowingly collect data from children under 13.

2. How We Use Your Information

We use Personal Information to:

  1. Provide, operate, and maintain the Service;
  2. Record, transcribe, and synthesize interviews;
  3. Create User Stories and other media you request;
  4. Text you reminders, updates, and promotional offers (message frequency varies; message & data rates may apply; reply STOP to opt‑out);
  5. Authenticate users and secure accounts;
  6. Process transactions and send invoices or receipts;
  7. Respond to support inquiries and improve customer service;
  8. Conduct research, analytics, and product development;
  9. Send marketing communications with your consent;
  10. Detect, investigate, and prevent fraud, security breaches, or misuse;
  11. Comply with legal obligations and enforce our Terms of Service.

2.1 Lawful Bases for EU/UK Users

Where the GDPR or UK GDPR applies, we process your Personal Information on the following bases: (a) to perform our contract with you; (b) with your consent; (c) for our legitimate interests (such as improving the Service); or (d) to comply with legal obligations.

3. How We Share Information

We do not sell your Personal Information. We may disclose it:

  • Service Providers. Vendors that help us operate the Service (e.g., cloud hosting, AI model providers, transcription engines, payment processors, SMS carriers) and who are bound to keep it confidential.
  • Authorized Recipients. Family, friends, or other parties you direct us to share your User Stories with.
  • Legal & Safety. When required by law or to protect the rights, property, or safety of Biographer, users, or others.
  • Corporate Transactions. In connection with a merger, acquisition, financing, or sale of company assets, subject to confidentiality requirements.
  • Aggregated/De‑identified Data. We may share aggregated or de‑identified data that cannot reasonably be used to identify you.

4. Your Choices & Rights

  • Text Messaging. Reply STOP to any SMS or adjust your notification settings in your account.
  • Cookies. Most browsers let you remove or reject cookies; this may affect Service functionality.
  • Marketing Emails. Click "unsubscribe" in any marketing email or change preferences in your account.
  • Access, Correction, Deletion. Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your Personal Information. Email privacy@thebiographer.com to exercise these rights.
  • GDPR/UK GDPR Rights. EU/UK users may also request data portability, object to processing, or restrict processing.
  • California Privacy Rights. California residents may request a notice disclosing categories of Personal Information shared with third parties for direct marketing.

We will verify requests and respond within the timeframe required by law.

5. Data Retention

We retain Personal Information as long as you have an account or as necessary to:

  • Provide the Service;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce agreements.

When data is no longer needed, we delete or anonymize it.

6. Security

We use administrative, technical, and physical safeguards designed to protect Personal Information, including encryption in transit and at rest where appropriate. No system is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

We are headquartered in the United States. Your Personal Information may be processed and stored in the U.S. or other countries that may have data‑protection laws different from your jurisdiction. We use legally recognized mechanisms, such as Standard Contractual Clauses, to protect data transferred from the EEA, UK, or Switzerland.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect Personal Information from them. If we learn we have collected data from a child under 13, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the revised Policy and updating the "Last updated" date. Your continued use of the Service after changes take effect indicates acceptance of the revised Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Biographer, Inc.

287 State Street

Brooklyn, NY 11201

Phone: (551) 299‑2813

Email: privacy@thebiographer.com

Thank you for trusting Biographer with your story.